These are the terms and conditions of agreement for any work carried out by Dolls Designs. 

 

By purchasing a service from Dolls Designs you agree to the following:

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GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
 

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DESIGNS & CONCEPTS​

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A brief (information for your designs/prints/signs) is required for new logo designs, this must include:

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- Business name

- Tag lines

- Colour Scheme

- Font ideas

- Special Effects

- Elements/Imagery

 

You're welcome to share inspiration images, please note that we will not replicate the work of other designers or our own. Additionally, please understand that if you have a logo created by a different designer, we are unable to make any edits or modifications to it.

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You must ensure to provide accurate information when submitting your details.

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For any content that includes extensive text such as price lists, policies, or aftercare, you must send them in a text format only - typed up -  instead of images, Images are not accepted.

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You must ensure that you double-check for correct spelling and grammar before submitting, as we are not held responsible for any mistakes. 

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PAYMENTS

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All work requires payment up front, all payments are NON-REFUNDABLE due to your order being processed in que.

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Payments are to be made prior to starting any design work.

 

If the client chooses not to proceed with the design, after payment has been received, the payment will not be refunded. 

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BRIEF:

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The Client must supply their information/brief  within 5 days of booking. To ensure efficient and timely delivery, you must ensure that all relevant information and payment is provided before the turnaround time begins. 

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To meet the agreed timescales, our clients must ensure to respond promptly to design proofs and queries. Delays in communication may impact the final delivery date of your product. 

 

Our working hours are Monday - Friday 1000 - 1700, any communication received outside of these times will be picked up on the next working day.

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On the back of this, when we provide you with design proofs, we kindly request that you provide your feedback within 4 days. This timeframe allows us to maintain a streamlined process.

 

If we do not receive your feedback within this required timeframe, unfortunately, we will have to terminate the project.

 

TIMESCALES:

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Our Logo designs will include x2 samples, you can choose from the number amendments available - please note that these are minor amendments only ie colour change, font change.

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All other designs will include x3 minor amendments free. If additional amendments are required, these are charged at £4 per change. 

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No revisions can be made once sent to print.

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If any modifications to your brief are required once we have commenced the design process, kindly note that a new booking will have to be made.

 

Amendments do not include new designs.

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Amendment fees will apply once designs have been finalised. 

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FINALISED DESIGNS:

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The finalised designs will be conveniently be delivered to you via email.

 

You can expect to receive them in JPEG, PNG, and PDF formats - free of charge. However, please note that any additional file requests will incur an additional fee unless purchased.

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Once a design has been approved, any errors or modifications that are required afterwards will be charged accordingly. 

 

It is important for you to save and store all design files, as we do not retain them on our end.

 

Once your designs have been finalised and sent to you, any subsequent amendments will incur fees. This includes any removals, add-ons, or colour changes.

 

Should you or anyone else make edits to a logo that we have designed for you, we regret that we will not be able to work with that logo again.

 

To initiate any changes to your designs, kindly reach out to us directly. 

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PRINTING:​

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Please note that designs are created in RGB format while prints are produced in CMYK. Due to this difference, there may be some alterations in colour between the digital designs and the printed outcome. This may also differ when using different formats of paper weights/finishes. We want to emphasise that these variations are beyond our control and cannot be avoided.

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We allow for some very small amounts of movement between the Foil and Design layers and while we aim for perfect alignment, we cannot guarantee 100% accuracy.

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Flat foiling - We cannot guarantee 100% coverage and while some foil elements maybe seen on other parts of the print, unfortunately due to the process of flat foiling, this is beyond our control. 

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Please note that we are not held responsible if any changes are made to your contact information once items have been sent to print. This includes qr codes (changes to your instagram handle/contact information will result in your QR code being void).

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The client is responsible for spelling and grammar before submitting, as we are not held responsible for any mistakes.

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ACRYLIC ITEMS:​

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Due to the nature of all our products being custom made and made to order, we do not offer refunds.

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We want you to be 100% happy with your purchase, therefore we send proofs of your designs for your approval before we make your order. It is important for you to check for any errors or changes required.

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Once your project has started or had been completed, no changes can be made and a new order would need to be placed.

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It is your responsibly to check the sizing before purchasing. 

 

Colour selection: As acrylic comes in standard colours we will match your logo colours to our closest acrylic range colour. 
Acrylic cannot be colour code matched. 

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We are not held responsible if any changes are made to your contact information. This includes qr codes (changes to your instagram handle/contact information will result in your QR code being void).

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We take care to pack your products carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 24 hours of receiving them in the mail.

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If your Item arrives damaged, a claim will need to be made with the courier used. We will require a photograph of the damaged item and damaged packaging. 

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If only specific parts of your item are damaged, like loose 3D elements, we may be able to help with repairs. You will need to return the item to us using recorded delivery, and we will perform the required repairs before sending it back to you. Please be aware that you will need to cover the postage costs for returning the item to us for repairs, while we will take care of the shipping costs for its return back to you.

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We are not held responsible for any damage to your items after 24 hours of you receiving your order. 

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SHIPPING:

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Dolls Designs disclaims responsibility for stationary items once they have been dispatched. This includes, but is not limited to, business cards, price lists, flyers, vouchers, and all other printed materials. 

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Items will be sent to the delivery address provided by the client, and it is the client's obligation to ensure that the shipping address is suitable for receiving the package.

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A tracking number will be issued for your shipment. In the rare event that your parcel does not arrive or is received in a damaged condition, we are available to assist you.

However, please be aware that it is the client's responsibility to reach out to the courier, as we take great care in securely packaging your order.

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Should there be a need to file claims with the courier, it is the client's responsibility to initiate any necessary claims. Dolls Designs will not handle claims, except for our Acrylic Products or items valued over £200.

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OTHER:​

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In the rare event that the designer is unable to continue the project due to illness, injury, or any other unforeseen circumstances, including personal reasons, the client will be eligible for a refund. This refund will be deducted by the value of any design work that has already been completed. 

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It is important to note that our Terms and Conditions are subject to change at any time without prior notice.